Terms and Policies

Terms and Policies:

 

Placing an order with us implies that you agree to the terms and policies shown below.

Safety:

The merchandise on this website is not intended for children under 5 years of age.

Claims and Returns:

No returns allowed on candy or food products due to health and safety issues. Do not refuse shipment or return items without first contacting us for authorization. A 50% handling charge will apply to any unauthorized return. All claims of damage or shortage must be reported within 10 days of your receipt of the shipment. Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials as these may be required for inspection by the carrier's claims agent. Our products are not returnable except for reasons of shipping error or defect in stock or workmanship, and then, only upon authorization from our home office. Any authorized return for reasons other than defect or our error will be credited less transportation charges and a 20% restocking fee.

Shipping:

Orders ship via UPS ground normally. Shipments to Alaska, Hawaii and Puerto Rico require express shipping methods. If you live in one of these areas or need express shipping to another location, please call us at 951-461-8222 and place your order by phone. We can work with you to get you an accurate shipping quote, based on your needs.

Terms of Sale:

Please ensure the accuracy of your order before placing it.  Once you place the order, it gets automatically entered into the warehouse processing system within a matter of minutes.  Once your order is in that system, no changes (address, products, etc) can be made to the order, nor can the order be canceled before it ships.

Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.

All orders must be prepaid with PayPal, Wire Transfer, or credit card. We accept Visa, MC, Discover and AMEX. Our products become your property upon delivery to the transporting carrier.

The prices shown on this website supersede those published in any previous price list. We attempt to maintain published prices, however, due to market conditions, our prices may change without notice.

Normally, orders are shipped within 2-3 business days. Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available, we usually cancel the item and ask customer to reorder.

Phone Orders/Hours of Operation:

Our home office is open for business and new phone/fax orders Monday - Friday, 8:00am to 3:00pm PST. If our office is closed, you can leave a recorded message for immediate handling on the next working day. Please leave your company name, your name, phone number and reason for call on all messages. Fax orders/inquiries can be sent to 951-445-4363 at any time.

Privacy Policy:

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.carnivalsource.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and information from other payment types), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@carnivalsource.com or by mail using the details provided below:

Carnival Source
[Re: Privacy Compliance Officer]
40485 Murrieta Hot Springs Rd, Ste B4 PMB 108, Murrieta California US 92563

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