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Claims and Returns:

Most products are returnable, but do not refuse shipment or return items without first contacting us by email (support@carnivalsource.com) for authorization. We will need to provide you with a Return Authorization number and the correct return shipping address. Upon the safe receipt of the items in their original, resellable condition, we will process a refund for the product's cost, minus a 15% restocking fee. Candy/Food items, plush and stuffed toys are not returnable.

Any authorized return for reasons other than product defect or our error will be credited less transportation charges and a 15% restocking fee. No returns/exchanges can be made after 30 Days from the order date.

Any unauthorized returns that are received will be credited less transportation charges and a 50% restocking fee.

All claims of damage or item shortage or missing packages must be reported within 10 days of the stated delivery date of the shipment as denoted by the assigned carrier (i.e. FedEx, UPS, etc). Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials and damaged items as these may be required for inspection by the carrier's claims agent. Photos of the damaged items and/or shipping box may be required. Refunds for returns can take 5-10 business days to process.

Out of Stock Items:

Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available for an item when the order is processed, we usually cancel the out of stock item from the order, issue a refund for that item and ship any remaining items on the order. The out of stock item will need to be reordered by the customer when it is back in stock.