Terms of Service:
Safety: The merchandise on this website is not intended for children under 5 years of age.
Terms of Sale: All orders are subject to approval by our main office, and processed orders are not cancelable by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.
Payment Terms: In most cases, orders must be prepaid with cashier's check, money order, or credit card. We accept Visa, MC, Discover and AMEX and other payment methods as shown at checkout. We do accept payment by Company Purchase Order on a case by case basis. Please contact us to discuss this option and get approval before placing your order.
Our products become your property upon delivery to the transporting carrier.
Pricing Terms: The prices shown on this website supersede those published in any previous pricelist. We attempt to maintain published prices, however, due to market conditions, our prices may change without notice.
At Once Orders: Normally At Once orders are shipped within 1 business days. Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available, we usually cancel that item, ship the remaining items on the order and ask the customer to reorder. To get same day shipping, the order should be placed by 12:00 pm (Noon) Eastern. If not, it may not ship until the next business day.
Shipping Policy:
We will do our best to ship orders the same business day the order is placed if placed before 12:00 pm (Noon) Eastern Time. Order processing times can fluctuate depending on order volume and other factors. Our website product pages, cart page and checkout page will show the estimated delivery date for your order.
Most carriers are not guaranteeing their delivery dates for ground or even 2nd Day Air shipments. We therefore only provide an estimated delivery date. The estimated delivery dates we provide are usually accurate but they are not guaranteed.
Shipments are sent via UPS normally unless it is a large order that requires a freight carrier. We cannot ship to P.O. Box, APO or FPO addresses.
If you need to place an international order, please email us (support@carnivalsource.com) to discuss the matter.
Claims and Returns:
Most products are returnable, but do not refuse shipment or return items without first contacting us by email (support@carnivalsource.com) for authorization. We will need to provide you with a Return Authorization number and the correct return shipping address. Upon the safe receipt of the items in their original, resellable condition, we will process a refund for the product's cost, minus a 15% restocking fee. Candy/Food items, plush and stuffed toys are not returnable.
Any authorized return for reasons other than product defect or our error will be credited less transportation charges and a 15% restocking fee. No returns/exchanges can be made after 30 Days from the order date.
Any unauthorized returns that are received will be credited less transportation charges and a 50% restocking fee.
All claims of damage or item shortage or missing packages must be reported within 10 days of the stated delivery date of the shipment as denoted by the assigned carrier (i.e. FedEx, UPS, etc). Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials and damaged items as these may be required for inspection by the carrier's claims agent. Photos of the damaged items and/or shipping box may be required. Refunds for returns can take 5-10 business days to process.
Out of Stock Items: Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available for an item when the order is processed, we usually cancel the out of stock item from the order, issue a refund for that item and ship any remaining items on the order. The out of stock item will need to be reordered by the customer when it is back in stock.
SMS Marketing:
By consenting to CarnivalSource.com's (dba Online Party Sales) SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at support@CarnivalSource.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy (https://www.CarnivalSource.com/pages/terms-and-policies) to determine how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement:
Arbitration; JAMS (Consumer). CarnivalSource.com is an online store operated by a sole proprietor doing business as Online Party Sales (“Online Party Sales,” “we,” or “us”). Any dispute or claim between you and Online Party Sales arising out of or relating to your purchases or our websites (including PartyDecorations.com) will be resolved by binding individual arbitration administered by JAMS under the JAMS Consumer Arbitration Minimum Standards and the JAMS Streamlined Arbitration Rules then in effect. Any arbitration conducted under this clause is governed by the Federal Arbitration Act (FAA).
Resolution Prior to Arbitration — Negotiation. Before either party initiates arbitration (or litigation, except as allowed below), the parties shall attempt in good faith to resolve any dispute promptly by negotiation between decision‑makers with authority to settle the controversy (for us, the sole proprietor or a designated manager).
- Notice & Response. Any party may give the other written notice of a dispute not resolved in the ordinary course of business. Within 15 days after delivery of the notice, the receiving party will provide a written response. The notice and response will include, with reasonable particularity: (a) each party’s position and a summary of supporting arguments; and (b) the name and title of the decision‑maker who will represent that party (and any other person who will accompany them).
- First Meeting. Within 30 days after delivery of the notice, the parties’ decision‑makers will meet at a mutually acceptable time and place (which may be by videoconference). Unless otherwise agreed in writing, the negotiation process ends at the close of this first meeting (“First Meeting”), though the parties may continue negotiating later if they wish.
- Confidentiality. All offers, promises, conduct and statements—oral or written—made in the course of negotiation by any party (or their agents, employees, experts, or attorneys) are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding between the parties; evidence otherwise admissible or discoverable does not become inadmissible or non‑discoverable merely because it was used in negotiation.
- No Arbitration/Litigation Before First Meeting. Until the First Meeting concludes, neither side may initiate arbitration or litigation related to this Agreement except to pursue a provisional remedy authorized by law, by JAMS Rules, or by written agreement of the parties. This limitation does not apply if the other party refuses to comply with the notice/response/meeting requirements above. For clarity, this paragraph does not restrict a party’s right to bring an individual claim in small‑claims court as permitted below.
- Tolling. All applicable statutes of limitation and defenses based on the passage of time are tolled while the procedures in paragraphs 1–2 are pending and for 15 calendar days thereafter, and the parties will take any action reasonably required to effectuate such tolling.
Mediation. If the matter is not resolved by negotiation as described above, it will proceed to mediation with JAMS before arbitration:
- Commencing Mediation. Either party may commence mediation by providing to JAMS and the other party a written request for mediation setting forth the subject of the dispute and the relief requested.
- Mediator & Scheduling. The parties will cooperate with JAMS and with each other in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation. The parties will participate in good faith and will share equally in the mediation costs.
- Confidentiality. All offers, promises, conduct and statements—oral or written—made in the course of the mediation by any party (or their agents, employees, experts, or attorneys), the mediator, or any JAMS employee are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding between the parties; evidence otherwise admissible or discoverable does not become inadmissible or non‑discoverable merely because it was used in mediation.
- Earliest Initiation Date. Either party may initiate arbitration regarding matters submitted to mediation by filing a written demand for arbitration at any time following the initial mediation session or at any time 45 days after the date of filing the written request for mediation, whichever occurs first (the “Earliest Initiation Date”). Mediation may continue after arbitration begins if the parties so desire.
- No Arbitration/Litigation Before Earliest Initiation Date. Prior to the Earliest Initiation Date, neither side may initiate arbitration or litigation related to this Agreement except to pursue a provisional remedy authorized by law, by JAMS Rules, or by written agreement of the parties. This limitation does not apply if the other party refuses to comply with paragraph 2 (Mediator & Scheduling). For clarity, this paragraph does not restrict a party’s right to bring an individual small‑claims action as permitted below.
- Tolling. All applicable statutes of limitation and time‑based defenses are tolled until 15 days after the Earliest Initiation Date, and the parties will take any action reasonably required to effectuate such tolling.
Method & Locale. The arbitration hearing will proceed by videoconference unless the arbitrator orders otherwise; any in‑person hearing will occur in the county of your residence or another reasonably convenient location. The legal seat of the arbitration is Riverside County, California.
Fees (Forum Costs). In arbitration, you will pay no more than the JAMS‑permitted consumer filing fee; we pay the remainder of JAMS administrative fees and the arbitrator’s fees as required by the JAMS Consumer Arbitration Minimum Standards. These forum costs (JAMS administrative fees and arbitrator compensation) will not be reallocated to you by the arbitrator. (Mediation costs are shared equally.)
Class Waiver / Relief. Claims must be brought individually (no class, collective, or representative actions). The arbitrator may award all forms of individual relief available in court, subject to the Punitive Damages and Limitation of Liability provisions below. Nothing here prevents you from seeking public injunctive relief if required by applicable law.
Small‑Claims Option. Either party may elect to bring an individual claim in small‑claims court of competent jurisdiction instead of arbitration.
Delegation & Severability. The arbitrator decides threshold issues (scope, formation, enforceability) to the fullest extent permitted by law. If any part of this clause is unenforceable, the rest remains in effect.
Governing Law; FAA. This Agreement and the rights of the parties hereunder are governed by the laws of the State of California, exclusive of conflict‑of‑law rules. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the foregoing, any arbitration conducted pursuant to this Agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).
Punitive Damages. To the fullest extent permitted by applicable law, in any arbitration arising out of or related to this Agreement, the arbitrator(s) are not empowered to award punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover such damages.
Limitation of Liability. To the fullest extent permitted by applicable law, in any arbitration arising out of or related to this Agreement, the arbitrator(s) may not award incidental, indirect, or consequential damages, including lost profits.
Fees and Costs to Prevailing Party. To the extent permitted by applicable law and consistent with the JAMS Consumer Arbitration Minimum Standards, in any arbitration arising out of or related to this Agreement, the arbitrator(s) may award to the prevailing party, if any, reasonable attorneys’ fees and non‑forum litigation costs (for example, transcript, copying, courier, and—where permitted—reasonable expert expenses) incurred in connection with the arbitration. For clarity, “costs” here do not include JAMS administrative fees or the arbitrator’s compensation (forum costs), which are paid as described in the Fees (Forum Costs) section and will not be reallocated to you. If a party prevails on some but not all claims or counterclaims, the arbitrator(s) may award an appropriate percentage of such fees and costs.
Efficiency in Discovery. To promote efficiency and proportionality in any arbitration arising out of or related to this Agreement (see JAMS Rule 16.2 and the JAMS Discovery Protocols):
- Document Requests. Requests shall be limited to documents directly relevant to significant issues in the case or to the case’s outcome; restricted in time frame, subject matter, and custodians; and shall not use broad phrases like “all documents directly or indirectly related to.”
- E‑Discovery. Production of electronic documents will be from sources used in the ordinary course of business. Absent a showing of compelling need, no production from backups or disaster‑recovery media is required; production will normally be in a searchable, reasonably usable format convenient and economical for the producing party; and metadata need not be produced (other than email header fields) absent compelling need. Where the costs and burdens of e‑discovery are disproportionate to the dispute’s nature, amount in controversy, or the relevance of requested materials, the arbitrator will deny or condition disclosure (including shifting reasonable production costs to the requesting party), subject to allocation in the final award.
Privacy Policy:
Last updated: October 8, 2025
CarnivalSource.com (dba Online Party Sales) operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). CarnivalSource.com is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
- Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
- From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
- Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
- Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
- Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
- Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
- With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here .
- When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
- Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personal information outside the country you live in.
If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at Support@CarnivalSource.com or contact us at 40477 Murrieta Hot Springs Rd, Ste D-01 PMB 108, Murrieta, CA, 92563, US
