Terms of Service:
Safety: The merchandise on this website is not intended for children under 5 years of age.
Terms of Sale: All orders are subject to approval by our main office, and processed orders are not cancelable by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery (shipping) arrangements are contingent upon Acts of God, accidents, delays of transportation facilities, and other delays which are unavoidable or beyond our control.
Payment Terms: In most cases, orders must be prepaid with cashier's check, money order, or credit card. We accept Visa, MC, Discover and AMEX and other payment methods as shown at checkout. We do accept payment by Company Purchase Order on a case by case basis. Please contact us to discuss this option and get approval before placing your order.
Our products become your property upon delivery to the transporting carrier.
Pricing Terms: The prices shown on this website supersede those published in any previous pricelist. We attempt to maintain published prices, however, due to market conditions, our prices may change without notice.
At Once Orders: Normally At Once orders are shipped within 1 business days. Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available, we usually cancel that item, ship the remaining items on the order and ask the customer to reorder. To get same day shipping, the order should be placed by 12:00 pm (Noon) Eastern. If not, it may not ship until the next business day.
Shipping Policy:
We will do our best to ship orders the same business day the order is placed if placed before 12:00 pm (Noon) Eastern Time. Order processing times can fluctuate depending on order volume and other factors. Our website product pages, cart page and checkout page will show the estimated delivery date for your order.
Most carriers are not guaranteeing their delivery dates for ground or even 2nd Day Air shipments. We therefore only provide an estimated delivery date. The estimated delivery dates we provide are usually accurate but they are not guaranteed.
Shipments are sent via UPS normally unless it is a large order that requires a freight carrier. We cannot ship to P.O. Box, APO or FPO addresses.
If you need to place an international order, please email us (support@carnivalsource.com) to discuss the matter.
Claims and Returns:
Most products are returnable, but do not refuse shipment or return items without first contacting us by email (support@carnivalsource.com) for authorization. We will need to provide you with a Return Authorization number and the correct return shipping address. Upon the safe receipt of the items in their original, resellable condition, we will process a refund for the product's cost, minus a 15% restocking fee. Candy/Food items, plush and stuffed toys are not returnable.
Any authorized return for reasons other than product defect or our error will be credited less transportation charges and a 15% restocking fee. No returns/exchanges can be made after 30 Days from the order date.
Any unauthorized returns that are received will be credited less transportation charges and a 50% restocking fee.
All claims of damage or item shortage or missing packages must be reported within 10 days of the stated delivery date of the shipment as denoted by the assigned carrier (i.e. FedEx, UPS, etc). Goods damaged during transit are the responsibility of the carrier, but we'll be happy to assist you in filing a claim. Please retain the original packing materials and damaged items as these may be required for inspection by the carrier's claims agent. Photos of the damaged items and/or shipping box may be required. Refunds for returns can take 5-10 business days to process.
Out of Stock Items: Stock is usually on hand of all products shown in our online catalog for immediate shipment. If stock is not available for an item when the order is processed, we usually cancel the out of stock item from the order, issue a refund for that item and ship any remaining items on the order. The out of stock item will need to be reordered by the customer when it is back in stock.
SMS Marketing:
By consenting to CarnivalSource.com's (dba Online Party Sales) SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at support@CarnivalSource.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy (https://www.carnivalsource.com/policies/privacy-policy) to determine how we collect and use your personal information.
Arbitration and Class Action Waiver Agreement:
Arbitration; JAMS (Consumer). CarnivalSource.com is an online store operated by a sole proprietor doing business as Online Party Sales (“Online Party Sales,” “we,” or “us”). Any dispute or claim between you and Online Party Sales arising out of or relating to your purchases or our websites (including PartyDecorations.com) will be resolved by binding individual arbitration administered by JAMS under the JAMS Consumer Arbitration Minimum Standards and the JAMS Streamlined Arbitration Rules then in effect. Any arbitration conducted under this clause is governed by the Federal Arbitration Act (FAA).
Resolution Prior to Arbitration — Negotiation. Before either party initiates arbitration (or litigation, except as allowed below), the parties shall attempt in good faith to resolve any dispute promptly by negotiation between decision‑makers with authority to settle the controversy (for us, the sole proprietor or a designated manager).
- Notice & Response. Any party may give the other written notice of a dispute not resolved in the ordinary course of business. Within 15 days after delivery of the notice, the receiving party will provide a written response. The notice and response will include, with reasonable particularity: (a) each party’s position and a summary of supporting arguments; and (b) the name and title of the decision‑maker who will represent that party (and any other person who will accompany them).
- First Meeting. Within 30 days after delivery of the notice, the parties’ decision‑makers will meet at a mutually acceptable time and place (which may be by videoconference). Unless otherwise agreed in writing, the negotiation process ends at the close of this first meeting (“First Meeting”), though the parties may continue negotiating later if they wish.
- Confidentiality. All offers, promises, conduct and statements—oral or written—made in the course of negotiation by any party (or their agents, employees, experts, or attorneys) are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding between the parties; evidence otherwise admissible or discoverable does not become inadmissible or non‑discoverable merely because it was used in negotiation.
- No Arbitration/Litigation Before First Meeting. Until the First Meeting concludes, neither side may initiate arbitration or litigation related to this Agreement except to pursue a provisional remedy authorized by law, by JAMS Rules, or by written agreement of the parties. This limitation does not apply if the other party refuses to comply with the notice/response/meeting requirements above. For clarity, this paragraph does not restrict a party’s right to bring an individual claim in small‑claims court as permitted below.
- Tolling. All applicable statutes of limitation and defenses based on the passage of time are tolled while the procedures in paragraphs 1–2 are pending and for 15 calendar days thereafter, and the parties will take any action reasonably required to effectuate such tolling.
Mediation. If the matter is not resolved by negotiation as described above, it will proceed to mediation with JAMS before arbitration:
- Commencing Mediation. Either party may commence mediation by providing to JAMS and the other party a written request for mediation setting forth the subject of the dispute and the relief requested.
- Mediator & Scheduling. The parties will cooperate with JAMS and with each other in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation. The parties will participate in good faith and will share equally in the mediation costs.
- Confidentiality. All offers, promises, conduct and statements—oral or written—made in the course of the mediation by any party (or their agents, employees, experts, or attorneys), the mediator, or any JAMS employee are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding between the parties; evidence otherwise admissible or discoverable does not become inadmissible or non‑discoverable merely because it was used in mediation.
- Earliest Initiation Date. Either party may initiate arbitration regarding matters submitted to mediation by filing a written demand for arbitration at any time following the initial mediation session or at any time 45 days after the date of filing the written request for mediation, whichever occurs first (the “Earliest Initiation Date”). Mediation may continue after arbitration begins if the parties so desire.
- No Arbitration/Litigation Before Earliest Initiation Date. Prior to the Earliest Initiation Date, neither side may initiate arbitration or litigation related to this Agreement except to pursue a provisional remedy authorized by law, by JAMS Rules, or by written agreement of the parties. This limitation does not apply if the other party refuses to comply with paragraph 2 (Mediator & Scheduling). For clarity, this paragraph does not restrict a party’s right to bring an individual small‑claims action as permitted below.
- Tolling. All applicable statutes of limitation and time‑based defenses are tolled until 15 days after the Earliest Initiation Date, and the parties will take any action reasonably required to effectuate such tolling.
Method & Locale. The arbitration hearing will proceed by videoconference unless the arbitrator orders otherwise; any in‑person hearing will occur in the county of your residence or another reasonably convenient location. The legal seat of the arbitration is Riverside County, California.
Fees (Forum Costs). In arbitration, you will pay no more than the JAMS‑permitted consumer filing fee; we pay the remainder of JAMS administrative fees and the arbitrator’s fees as required by the JAMS Consumer Arbitration Minimum Standards. These forum costs (JAMS administrative fees and arbitrator compensation) will not be reallocated to you by the arbitrator. (Mediation costs are shared equally.)
Class Waiver / Relief. Claims must be brought individually (no class, collective, or representative actions). The arbitrator may award all forms of individual relief available in court, subject to the Punitive Damages and Limitation of Liability provisions below. Nothing here prevents you from seeking public injunctive relief if required by applicable law.
Small‑Claims Option. Either party may elect to bring an individual claim in small‑claims court of competent jurisdiction instead of arbitration.
Delegation & Severability. The arbitrator decides threshold issues (scope, formation, enforceability) to the fullest extent permitted by law. If any part of this clause is unenforceable, the rest remains in effect.
Governing Law; FAA. This Agreement and the rights of the parties hereunder are governed by the laws of the State of California, exclusive of conflict‑of‑law rules. The parties acknowledge that this Agreement evidences a transaction involving interstate commerce. Notwithstanding the foregoing, any arbitration conducted pursuant to this Agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16).
Punitive Damages. To the fullest extent permitted by applicable law, in any arbitration arising out of or related to this Agreement, the arbitrator(s) are not empowered to award punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover such damages.
Limitation of Liability. To the fullest extent permitted by applicable law, in any arbitration arising out of or related to this Agreement, the arbitrator(s) may not award incidental, indirect, or consequential damages, including lost profits.
Fees and Costs to Prevailing Party. To the extent permitted by applicable law and consistent with the JAMS Consumer Arbitration Minimum Standards, in any arbitration arising out of or related to this Agreement, the arbitrator(s) may award to the prevailing party, if any, reasonable attorneys’ fees and non‑forum litigation costs (for example, transcript, copying, courier, and—where permitted—reasonable expert expenses) incurred in connection with the arbitration. For clarity, “costs” here do not include JAMS administrative fees or the arbitrator’s compensation (forum costs), which are paid as described in the Fees (Forum Costs) section and will not be reallocated to you. If a party prevails on some but not all claims or counterclaims, the arbitrator(s) may award an appropriate percentage of such fees and costs.
Efficiency in Discovery. To promote efficiency and proportionality in any arbitration arising out of or related to this Agreement (see JAMS Rule 16.2 and the JAMS Discovery Protocols):
- Document Requests. Requests shall be limited to documents directly relevant to significant issues in the case or to the case’s outcome; restricted in time frame, subject matter, and custodians; and shall not use broad phrases like “all documents directly or indirectly related to.”
- E‑Discovery. Production of electronic documents will be from sources used in the ordinary course of business. Absent a showing of compelling need, no production from backups or disaster‑recovery media is required; production will normally be in a searchable, reasonably usable format convenient and economical for the producing party; and metadata need not be produced (other than email header fields) absent compelling need. Where the costs and burdens of e‑discovery are disproportionate to the dispute’s nature, amount in controversy, or the relevance of requested materials, the arbitrator will deny or condition disclosure (including shifting reasonable production costs to the requesting party), subject to allocation in the final award.
Privacy Policy:
CarnivalSource.com (dba Online Party Sales)
Last updated: October 12, 2025
CarnivalSource.com (dba Online Party Sales) (“CarnivalSource,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”). We are based in Murrieta, California and sell and ship within the United States only. The Services are intended for customers located in the United States.
This Privacy Policy describes how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us. If this Policy conflicts with our Terms of Service, this Policy controls with respect to personal information.
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
What We Collect
“Personal information” means information that identifies or can reasonably be linked to you. Personal information does not include de-identified or aggregated data.
Depending on how you interact with the Services, we may collect:
- Contact details – name, email address, phone number, shipping/billing address.
- Account information – username, password, preferences and settings.
- Order and transaction information – items viewed/added/purchased, returns/exchanges, order numbers and confirmations.
- Payment information – payment method and authorization/confirmation details (processed securely by our payments provider; we do not store full card numbers).
- Communications – information you include in messages to us (for example, support inquiries, product reviews).
- Device and usage information – IP address, device/browser type, pages viewed, referring/exit pages, timestamps, and interaction data.
- Cookies/SDKs/pixels data – identifiers and events from tools we use for site functionality, analytics, and advertising (for example, Google Analytics/Ads & Signals, Meta Pixel, Microsoft/Bing UET) according to your preferences.
Sources of Personal Information
- Directly from you (checkout, account, customer support, reviews).
- Automatically via cookies, pixels, and similar technologies when you use the Services.
- Service providers that help us operate the Services (for example, hosting, payments, shipping, customer support, analytics).
- Advertising and analytics partners as described below.
How We Use Personal Information
We use personal information to:
- Provide and operate the Services, including processing and delivering orders, returns/exchanges, account operations, and site functionality.
- Provide customer support and communications, including responding to questions, issues, and requests.
- Improve and personalize the shopping experience, including understanding what works on our site, fixing problems, and showing relevant products.
- Measure site performance and usage through analytics only if enabled in your preferences.
- Send marketing emails/SMS you enroll in, and if enabled, measure and show ads on our site and others.
- Protect the Services and comply with applicable laws, including security, fraud prevention, and legal compliance.
We do not use or disclose sensitive personal information for purposes that require a special “limit” link under California law.
Cookies, Pixels, and Similar Technologies
We use cookies and similar technologies to run the site and—with your permission—for analytics and advertising.
- Required (always on): core features such as page loading, security, cart, and checkout.
- Functional: remember choices you make (for example, saved cart).
- Analytics (optional): help us measure and improve site performance (for example, pages visited, features used).
- Advertising (optional): enable cross-site ads and measurement through tools like Meta Pixel, Google Ads/Signals, and Microsoft/Bing UET.
You can manage choices any time at Ad & Cookie Preferences / More Privacy Choices:
. If you disable analytics/advertising, those tags will not load (some features may be limited).
Do Not Track & Browser Signals
Web browsers may transmit “Do Not Track” or similar signals. There is no uniform industry standard for DNT, but—where technically feasible—we endeavor to honor recognized browser-level privacy signals such as Global Privacy Control (GPC) by applying your analytics/advertising opt-out on that browser. Learn more about GPC at https://globalprivacycontrol.org/ .
You can also set preferences directly at Ad & Cookie Preferences / More Privacy Choices
CalOPPA Disclosure (Other Parties)
Because we use analytics and advertising services (when enabled), other parties may collect information about your online activities over time and across different websites when you use our Services. You can limit this by turning Analytics and Advertising off at Ad & Cookie Preferences / More Privacy Choices and by using platform ad-preferences tools.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
- Service providers (processors): to vendors who perform services for us (for example, website hosting, payment processing, fraud prevention, analytics when enabled, customer support, shipping/fulfillment, and cloud storage).
- Advertising and analytics partners: to help measure performance and show relevant ads only if advertising/analytics are enabled in your preferences at Ad & Cookie Preferences / More Privacy Choices
- Shopify: see “Relationship with Shopify” below.
- Affiliates: within our corporate family, if applicable.
- Legal, safety, and compliance: to comply with law or legal process, enforce our terms, protect our rights or the rights of others, or in connection with a business transaction (for example, merger or acquisition).
We do not sell personal information for money.
Relationship with Shopify
We operate our store on Shopify. For core hosting, checkout, and fraud prevention, Shopify acts as our service provider/processor and processes personal information on our behalf. For certain enhanced features (for example, Shopify Audiences, if we enable it), Shopify may act as an independent controller/business and determine its own purposes for processing. For those purposes, Shopify is responsible for handling your privacy rights directly.
Learn more about Shopify’s practices at https://www.shopify.com/legal/privacy and Shopify’s privacy portal at https://privacy.shopify.com .
Your Choices & Controls
- Cookie preferences: Manage Analytics and Advertising at Ad & Cookie Preferences / More Privacy Choices
- Marketing emails/SMS: Use the unsubscribe or STOP instructions in our messages at any time.
- Ad platform settings: You can also adjust ads via platform tools (for example, Google Ad Settings, Facebook/Instagram Ad Preferences, Microsoft Advertising choices) and your device/browser settings.
- Browser signals: Where technically feasible, we treat recognized signals such as GPC as a request to keep Analytics and Advertising off for that browser. Learn more about GPC at https://globalprivacycontrol.org/ .
- Contact us: Email support@carnivalsource.com with questions about your information. We will respond as required by applicable law.
Note about state privacy laws: As a small business, certain comprehensive state privacy laws (such as CCPA/CPRA) may not apply to us based on current thresholds. If that changes, we will update this Policy and our tools.
We do not discriminate against you for exercising your choices.
Retention
We keep personal information only for as long as needed to provide the Services, operate our business, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed for these purposes, we delete it or de-identify it.
Examples of how this works in practice:
- Orders and support: We retain order details and related customer service records while we maintain our store and as required by law (for example, sales tax and general tax recordkeeping). We keep printed proofs of sales-tax exemption.
- Accounts and communications: We retain account information and customer service emails while your account is active or as needed to support you, then delete or de-identify within a reasonable period subject to legal retention.
- Marketing: We keep marketing preferences and suppression lists (for opt-outs/unsubscribes) so we can honor your choices.
- Analytics and ads: If you turn off Analytics or Advertising cookies in Ad & Cookie Preferences / More Privacy Choices, we do not load those tools on your device. Where enabled, we follow the provider’s in-product retention controls.
If you ask us to delete your personal information, we will also pass deletion requests to our service providers (for example, Shopify and apps) where applicable and technically feasible.
Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact support@carnivalsource.com and we will delete it.
Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep your account credentials confidential and notify us promptly of any suspected unauthorized access.
International Transfers
We and our service providers (including Shopify) may process personal information outside your state or outside the United States. Where required, appropriate safeguards (such as Standard Contractual Clauses or other approved mechanisms) are used.
State Notices (Quick References)
Nevada: We do not sell covered information for monetary consideration as “sale” is defined by Nevada law. You may still submit a request regarding the sale of your covered information at support@carnivalsource.com (our designated request address).
Texas (small business): We are a small business under Texas law and do not sell sensitive personal data.
Third-Party Websites and Links
The Services may link to websites or features operated by third parties. We are not responsible for the privacy or security of those third parties. We encourage you to review their privacy notices.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post updates here and revise the “Last updated” date. If required by law, we will provide additional notice.
Contact Us
Questions about this Privacy Policy or our practices?
Email: support@carnivalsource.com
Mail: CarnivalSource.com, 40477 Murrieta Hot Springs Rd, Ste D-01 PMB 108, Murrieta, CA 92563, USA
